Investor Charter

A. Vision and Mission Statements for Investors

• Vision: Invest with knowledge & safety.
• Mission: Every investor should be able to invest in the right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

B. Details of Business Transacted by the Research Analyst with Respect to Investors

• To publish research reports based on the research activities of the RA.
• To provide an independent unbiased view on securities.
• To offer unbiased recommendations, disclosing any financial interests in recommended securities.
• To provide research recommendations based on analysis of publicly available information and known observations.
• To conduct an annual audit.
• To ensure that all advertisements adhere to the Advertisement Code for Research Analysts.
• To maintain records of interactions with all clients, including prospective clients (prior to onboarding), where any conversation related to research services has taken place.

C. Details of Services Provided to Investors (No Indicative Timelines)

• Onboarding of Clients:
  • Sharing of terms and conditions of research services.
  • Completion of KYC for fee-paying clients.
• Disclosure to Clients:
  • Disclose material information for informed decisions, including business activities, disciplinary history, terms & conditions, details of associates, risks and conflicts of interest.
  • Disclose the extent of use of Artificial Intelligence tools.
  • When distributing third-party research, disclose any material conflict or link to relevant disclosures.
  • Disclose any conflicts between research services and other activities of the analyst.
• Distribute research reports and recommendations without discrimination.
• Maintain confidentiality until reports are publicly available.
• Respect data privacy and protect confidential information.
• Disclose service timelines and ensure adherence.
• Provide clear guidance and caution notices for complex/high-risk products.
• Treat all clients with honesty and integrity.
• Ensure confidentiality of client information unless required by law or with consent.

D. Grievance Redressal Mechanism

Investors can lodge complaints in the following ways:

1. Directly with the Research Analyst:

   The analyst will strive to resolve grievances immediately, but no later than 21 days from receipt.

2. Through SCORES 2.0 or RAASB:

   SCORES 2.0 (SEBI’s web-based grievance system)

   • First review by RAASB.
   • Second review by SEBI.

   Email to the designated RAASB email ID.

3. Through SMARTODR:

   If unsatisfied, file on SMARTODR for online conciliation or arbitration.

Physical Complaints:
Office of Investor Assistance and Education,
Securities and Exchange Board of India,
SEBI Bhavan, Plot No. C4, A, ‘G’ Block,
Bandra-Kurla Complex, Bandra (E),
Mumbai – 400051

E. Rights of Investors

• Right to Privacy and Confidentiality
• Right to Transparent Practices
• Right to Fair and Equitable Treatment
• Right to Adequate Information
• Right to Initial and Continuing Disclosure
• Right to Fair & True Advertisement
• Right to Awareness of Service Parameters and Turnaround Times
• Right to be Informed of Service Timelines
• Right to be Heard and Receive Satisfactory Grievance Redressal
• Right to Timely Redressal
• Right to Exit per Agreed Terms
• Right to Clear Guidance and Caution for Complex/High-Risk Products
• Additional Rights for Vulnerable Consumers (e.g., accessibility for differently abled)
• Right to Provide Feedback on Products and Services
• Right Against Coercive, Unfair, or One-Sided Clauses

F. Expectations from Investors (Responsibilities)

• Do’s:
  • Deal only with SEBI-registered Research Analysts.
  • Verify the analyst’s registration certificate and SEBI number.
  • Refer to the SEBI-registered RA list.
  • Pay attention to disclosures before investing.
  • Pay fees through banking channels; keep signed receipts; use CeFCoM if available.
  • Check recommendations before trading or public offers.
  • Ask questions and clear doubts.
  • Seek clarification on complex/high-risk advice.
  • Know your right to stop services per agreed terms.
  • Know your right to provide feedback.
  • Avoid clauses that contravene regulations.
  • Inform SEBI about any guaranteed returns offered.
• Don’ts:
  • Do not provide investment funds directly to the analyst.
  • Do not fall for misleading ads or rumors.
  • Do not be swayed by limited-period discounts or gifts.
  • Do not share trading, demat, or bank credentials.